Services
Calm support for the incident, the response, and the recovery.
Every engagement begins with the facts and a written scope. Services are adapted to the incident—not sold as a one-size-fits-all reputation package.
Service area
Review Attack Documentation and Platform Appeals
Build a factual, policy-based record when suspicious reviews appear without a recognizable customer experience.
Platforms make their own moderation decisions. Main Street Resolve cannot guarantee that a review, post, profile, or account will be removed.
What this can include
- Review-pattern analysis
- Evidence preservation
- Platform-policy classification
- Preparation of platform reports
- Appeal tracking
- Business-owner response guidance
- Documentation for legal counsel when necessary
Service area
Crisis Communications
Prepare accurate, audience-specific messages while facts are still developing and approval time is limited.
What this can include
- Public statements
- Customer communications
- Employee talking points
- Media inquiry preparation
- Interview preparation
- Frequently asked questions
- Message review and approval procedures
Service area
Reputation Recovery
Return to steady, accurate communication after the immediate attention begins to decline—without promising to erase search results or make negative information disappear.
What this can include
- Search-result and platform monitoring
- Accurate business-information updates
- Customer trust communications
- Review-request process evaluation
- Community re-engagement
- 30-day recovery planning
Service area
Readiness and Training
Give managers and staff a usable playbook before a post, complaint, or allegation becomes a public incident.
What this can include
- Crisis response plans
- Incident command roles
- Response templates
- Employee guidance
- Platform access audit
- Evidence collection checklist
- Tabletop crisis exercises
A calm next step
You do not have to manage an online crisis alone.
Tell us what is happening. We will review the situation and explain the most practical next steps.